Privacy Policy

1. Personal Data We Collect

a. Data you provide directly

• Name
• Email address
• Phone number
• Shipping/billing address
• Account login details
• Order details
• Support requests

b. Data collected automatically

• IP address
• Device information
• Browser type
• Cookies and tracking data (analytics/ads)
• Pages visited, interactions, time spent

c. Payment Information

Payments are handled by third-party payment gateways. We do not store card numbers, CVV, or UPI PIN, in compliance with RBI and PCI-DSS rules.

2. Purpose of Data Collection

• Processing and delivering orders
• Payment processing
• Account creation and login
• Customer support & grievance handling
• Sending order updates and service notifications
• Improving site performance and user experience
• Fraud detection and security
• Complying with Indian laws
• Marketing communications (only with consent)

3. Lawful Basis for Processing

a. Consent

• Marketing communications
• Cookies & tracking
• Optional user features

b. Legitimate Uses Without Consent

• Order fulfilment
• Delivery of products
• Responding to queries
• Fraud detection
• Legal compliance
• Maintaining business records

4. User Rights Under DPDP Act

• Right to access your personal data
• Right to correct inaccurate data
• Right to withdraw consent
• Right to request deletion (subject to law)
• Right to nominate another person
• Right to file a complaint with the Grievance Officer

To exercise your rights, email us at: email.

5. Data Retention

We retain data only as long as required for service delivery, legal obligations, fraud prevention, and customer support. After this, data is securely deleted or anonymized.

6. Data Sharing & Third Parties

We may share data with:

• Payment gateways
• Delivery & logistics partners
• Customer support tools
• Analytics & advertising services
• IT service providers
• Government authorities when required

We never sell your personal data.

7. Cross-Border Data Transfers

Some service providers may store or process data outside India. By using the Platform, you consent to such transfers, which are safeguarded under DPDP-compliant protections.

8. Cookies & Tracking Technologies

We use cookies and SDKs for:

• Website functionality
• Analytics & performance
• Personalization
• Advertising & remarketing

You may manage or withdraw cookie consent anytime.

9. Data Security Measures

Our security practices include:

• Encryption
• Secure servers & firewalls
• Restricted employee access
• Regular security audits
• Tokenization for payment data (via gateways)

No system is completely secure; users share data at their own risk.

10. Children’s Data

We do not knowingly collect data from children under 18. If such data is collected inadvertently, you may request deletion.

11. Grievance Officer

Name: Grievance Officer Name
Email: Email
Phone: Phone
Address: Full Address

Complaints are acknowledged within 48 hours and resolved within 30 days.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of the Platform means you accept the revised version.

13. Contact Us

For questions, contact:
Support Email
Support Phone